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Support · Help & contact

How can we
help you.

GymSys is gym-access and membership software. This page is for everyone who uses it — members who open the door with the app, and the gym owners and staff who run it. Whatever the question, one address answers it.

Email support

support@gymsys.eu

English or Slovak. We normally reply within two business days.

Write to support
01

How to reach us

Email is the fastest and only channel we monitor — support@gymsys.eu. We answer in English and Slovak, normally within two business days.

To get a useful answer on the first reply rather than the third, please include:

  • The email address your GymSys account is registered under.
  • The name of your gym.
  • What happened, and roughly when — the date and time help us find the exact record.
  • Your device and app version (for example: iPhone 14, GymSys 1.4.2).
  • A screenshot or photo of any error message, if you have one.

Members, one shortcut: anything about your membership, your payments, or getting through the door right now is usually resolved fastest by your gym's front desk — they can see your account and let you in immediately. Write to us when the gym can't fix it, or when the problem is with the app itself.

02

Members — app & gym access

I can't sign in to the app.

Sign in with the email address you gave your gym when you joined — if it differs by even a character, the account won't be found. If you've forgotten your password, use Forgot password on the sign-in screen and check your spam folder for the reset email. Still stuck? Email us from the address you think you registered with and we'll tell you what we have on file.

The door won't open with Face ID.

Your face data is synced out to the access device at the door, so a brand-new enrolment can take a few minutes to become usable. Stand square to the camera at normal height, and remove sunglasses, a cap, or a hood. If it still fails, the front desk can let you in and we can re-sync or re-enrol you.

My QR code isn't scanning.

Turn your screen brightness up, hold the phone flat and steady in front of the reader, and give it a second. If nothing happens, close and reopen the app to refresh the code, then try again.

I paid, but my membership still isn't active.

Card and bank payments can take a few minutes to confirm before the membership switches on. If it hasn't activated within an hour, email us the payment date, the amount, and the gym — we'll trace the transaction and fix it from our side.

I want to cancel, change, or freeze my membership.

Memberships are sold and priced by your gym, not by GymSys, so the gym decides those terms — contact them directly. If you can't reach them, write to us and we'll help you get in touch.

Something in the app is broken or looks wrong.

Please tell us. Bug reports with a screenshot and the time it happened are genuinely useful and get fixed faster than you'd expect.
03

Gym owners & staff

If you run a gym on GymSys, the same address reaches us. We regularly help with:

  • Access devices — pairing a new entry or exit device with its 6-digit claim code, replacing a unit, or diagnosing a device that has stopped reporting.
  • Staff accounts and permissions — adding staff, changing what they can see and do, removing someone who has left.
  • Members and plans — imports, corrections, refunds and payment problems, and questions about how a plan is billed.
  • Your GymSys subscription — invoices, plan limits, upgrades, and changes to your billing details.
  • Branding and domains — your public join page and connecting your own domain to it.
  • Setup — most gyms are running within about 30 minutes, and we handle device setup with you remotely.
04

Account, data & privacy

  • Delete your account. You can do it yourself in the app, or request it from us — see the account deletion page for exactly what is erased and what we must keep for tax and safety law.
  • Get a copy of your data. Submit a request through our data request form. We respond within 30 days, as the GDPR requires.
  • Withdraw face-recognition consent. Face access is optional and always opt-in. Withdraw consent at any time by emailing us or asking your gym's front desk; your face data is then deleted from our systems and from the door devices that hold it.
  • Read the detail. Our Privacy Policy explains what we collect and why; Member Terms and SaaS Terms cover the contracts.
05

Reporting a security issue

If you believe you have found a vulnerability, email support@gymsys.eu with “Security” in the subject line and enough detail for us to reproduce it.

Please don't include live passwords or card numbers in the report, and please give us a reasonable window to ship a fix before disclosing it publicly. We will confirm we've received your report and keep you posted on the fix. We do not take legal action against researchers who report in good faith and don't access or alter other people's data.

06

Who operates GymSys

  • RPM Technologies s.r.o. — Bidovce 316, Slovakia.
  • Support: support@gymsys.eu
  • Full company and registration details are on our imprint page.